Quality Improvement 101

Quality Improvement

Improving care is the ultimate goal of HIVQUAL. Quality improvement methods and tools are adapted for every participating facility.


  • Measurement: Use data to improve care
  • Focus on the important patient outcomes and consumer needs
  • Involvement of participants: encourage direct participation in teams by those individuals who implement the process being evaluated
  • Enhance communication and accountability
  • Emphasis on strengthening systems of care through process analysis

Quality Improvement Workshops:

Quality improvement workshops are interactive, hands-on sessions designed to impart practical skills to facility staff for immediate use. HIVQUAL offers experienced quality improvement facilitators who teach improvement methods through real world examples of HIV care. HIV-specific examples are used to provide related skills and a complete learning experience.

Quality Improvement Projects:

Once baseline data collection and performance measurement has been completed, and key personnel have been trained through Quality Improvement Workshops, projects are undertaken to improve care based on a problem area identified by each facility.

Quality Improvement Projects follow these steps:

  • Prioritize area for improvement based on performance data.
  • Develop a project work plan.
  • Identify the sequential processes of the chosen system.
  • Implement changes.
  • Modify as needed.
  • Share strategies and best practices.